A team that runs the practice, so you can lead it.
Team days and VIP days
A day to get it started properly, and a plan to keep it going.
A day on its own won't change a team, because what changes a practice is small things done consistently over time. What a day does really well is get that started, with the right people in the room and the time to think, and before I leave we build the plan for the weeks that follow together. In your practice or online, for owners and managers, or for the whole team.
25 minutes with me, no pressure. We'll work out which day fits, or whether you need a day at all.
Choose your focus
Each day is built on one of the six systems from The Practice Playbook. Think of it as the kickoff rather than the whole job, so the last part of every day is spent turning what we've worked on into a plan: the small actions, who owns them, and when you'll check in on them.
Built on: Get Steady, Get Clear
Leadership reset
For when you're stretched, and you need to step back and decide what really matters.
You leave with a personal leadership plan, a clear first priority, and the weekly habits that keep it going.
Book a call about this day →Built on: Create Culture by Design
Culture and values
For when the culture has drifted after growth, change or a falling-out.
You leave with agreed values, the behaviours behind them, and a plan for keeping them alive week to week.
Book a call about this day →Built on: Hire for Fit, Land Them Well
Recruitment and induction
For when you keep hiring, and people keep leaving.
You leave with a hiring process, a planned first fortnight for every new starter, and who owns each part.
Book a call about this day →Built on: Say It Straight, Say It Kindly
Communication
For when conversations get avoided, and the tension builds.
You leave with a shared way of giving feedback, and a plan for practising it until it's just how you do things.
Book a call about this day →Built on: Get It Off Your Plate
Delegation
For when you, or your manager, are doing too much.
You leave with what to hand over, to whom and how, with check-ins planned so that it sticks.
Book a call about this day →Built on: Hold the Line
Troubleshoot and reset
For when one problem, person or dynamic just won't go away.
You leave with the root cause, and a step-by-step plan you can start tomorrow.
Book a call about this day →And one that sits outside the six: CSR and sustainability, for practices that want a purpose the team can get behind, without making it complicated. Book a call about it →
"Defining our culture and core values was long overdue, and Mark made the process smooth, practical, and worth every minute. Six months on, the transformation has been huge."Leticia Casanova, Practice Owner
"There were lots of ideas from the team I'd never thought of, and now they're shaping our culture going forward. Having Mark lead it made a massive difference."
Matt, Practice Owner
"We started with vague values and ended with a focused, practical framework that now guides everything: recruitment, decision-making, and team culture."
Alex Blake, Practice Owner
"We now have a stronger sense of purpose, clearer values, and a renewed focus on what matters to our patients and to each other. If you're not sure this stuff makes a difference, I used to think that too. Not anymore."
David Jones, Practice Owner
How it works
We start with a 25-minute call about the practice and what you'd like to change. If a day is the right answer, I'll come back to you within two working days with a suggested plan for it, and if it isn't, I'll tell you that too.
On the day, we do the work and then I help you build the plan for what comes next, so everyone leaves knowing what they're doing on Monday and how you'll keep it going after that. The day gets it started, and the steady follow-through afterwards is what makes it stick.
- Half day £1,200 + VAT
- Full day £2,500 + VAT
- Includes building your follow-on plan together
- In your practice or online
- Travel at cost for in-person days
Not sure which day you need?
Most people aren't, and that's fine. Book a call and we'll work it out together, starting with the thing that would make the biggest difference first.
Want me alongside you for the follow-through as well? The Practice Playbook is the twelve-month version.
Standards that hold when you're not in the building.