A team that runs the practice, so you can lead it.
On-demand courses
One skill, learned properly, at your own pace.
Short, practical courses built the same way as everything else I do: one thing at a time, small actions between lessons, and something you'll use on Monday rather than file away.
Coming soon
From Doing to Leading
For practice managers and team leads who got the job by being good at the work, and now need to get it done through other people.
- A clear picture of what the role is for, and what it isn't
- A way to hand work over so it stays handed over
- The confidence to have the conversations you've been putting off
Available now
Hire for Fit
For owners and managers who keep hiring, and keep losing people in the first few months.
- An advert that attracts people who fit your practice
- An interview that shows you who they really are
- A plan for the gap before they start, and an induction that keeps them
Coming soon
Steady at the Front Desk
For reception and front-of-house teams who deal with upset, angry or difficult patients.
- How to stay calm when it's aimed at you
- What to say, and the words that take the heat out of it
- When to hand it on, and the boundaries that keep the team safe
Want help putting it in, not just learning it? That's what 1:1 coaching and The Practice Playbook are for.
Standards that hold when you're not in the building.