A team that runs the practice, so you can lead it.
Not more content. Change that sticks.
Most practices don't need more ideas. What they need is help putting one thing in place properly, so it's still there next Monday and the Monday after that.
So that's how we work. We build the systems with you, not for you, one at a time, with small weekly actions and someone holding the line between calls. It covers six areas that every exceptional team rests on: The Steady Core, Culture by Design, Bring Them In, Straight Talk, Off Your Plate and Hold the Line.
Consistency beats intensity, every time.
Not sure where to start? It takes about five minutes, shows you where the practice is stuck, and gives you a tailored action plan.
Mark Topley, Team Performance Specialist
A team that runs the practice, so you can lead it.
I work with practice owners and their practice managers to build the systems, roles and habits that keep your standards in place when you're not in the building, so your time comes back and the practice stops depending on you for every answer.
25 minutes with me, no pressure. Or see how your practice scores with the free scorecard.
Regular contributor to:
What it looks like when it's working
Your time comes back
The questions stop coming to you, because people know who owns what, and the hours go back into surgery or home.
Standards hold without you
You take a week off and come back to a practice that ran the way it does when you're there.
Your team owns the day
Problems get raised early and dealt with by the person they belong to, and they don't wait for you to notice.
"For me personally, I now have Mondays and Fridays off. I don't come back on a Tuesday to a list of 'this happened, that happened.'"Amy Barnes, Lytham Dental
Sound familiar?
Most practices don't have a people problem. They have a clarity problem.
The diary's full, the team are good people, and yet the same things keep slipping. So you step back in, because it's quicker, and the practice runs well again as long as you're standing in it.
That isn't your team not caring. It's that nobody has made it clear what good looks like, who owns it and what happens when it slips, and a training day won't fix that, because it's interesting on the day and gone by Friday. It's a structure problem, and structure can be built.
Twelve months, with your practice manager
The Practice Playbook
A proven system that builds a team to run your practice, so you can lead and do the dentistry you love.
A done-with-you programme for you and your practice manager. We work together to put the systems in place in your practice, one step at a time, and I stay with you while each one beds in. By the end, your team knows what to do and does it without being asked.
Next group starts January 2027.
Other ways to work together
Seven practices have renewed with me, and three of them twice.
A kind quote costs someone a few minutes. A renewal costs money, and nobody renews to be polite.
"We were on our knees. That's the best way to describe it... The practice is now peaceful. The chaos has gone."
Stuart Barnes, Practice Owner, Lytham Dental
"The work stress has largely resolved. It feels a lot less pressured. The hamster wheel has gone a little bit. We are happier."
Steve Lomas, Director, Old Surgery Dental
"Mark has an exceptional ability to take complex, often overwhelming topics and break them down into simple, practical steps."
Dr Pat Langley, Head of Compliance, Dentistry Practice Services
Meet Mark Topley
I trained as a teacher, so I learned early how people actually take on something new and make it stick. I then spent thirteen years leading Bridge2Aid in Tanzania, building teams that held their standards in places where nothing was easy. I've also burned out myself, so I know what it costs when everything depends on one person.
Now I work with principals and their practice managers together, building the systems, roles and habits that let a practice hold its standards when the owner isn't in the building.
Some of my current and former clients...
Start with a conversation.
The best place to start is a 25-minute call with me. We'll look at where the practice is now, where you'd like it to be, and the one or two things that would make the biggest difference first. You'll leave with a clear next step, whether or not we end up working together.
Standards that hold when you're not in the building.